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0 3px 0 var(--action-tone), 0 8px 20px #1118270f;border-color:#b8c4d4;transform:translateY(-1px)}.dashboard-action-card:disabled{cursor:wait;opacity:.74;transform:none}.dashboard-action-card--accent{--action-tone:var(--vl-accent)}.dashboard-action-card--warning{--action-tone:var(--vl-warning)}.dashboard-action-card--success{--action-tone:var(--vl-success)}.dashboard-action-card--neutral{--action-tone:#64748b}.dashboard-action-card__icon{border:1px solid color-mix(in srgb, var(--action-tone) 30%, white);width:38px;height:38px;color:var(--action-tone);background:color-mix(in srgb, var(--action-tone) 9%, white);border-radius:8px;place-items:center;display:grid}.dashboard-action-card strong,.dashboard-action-card small,.dashboard-empty-state strong,.dashboard-empty-state span{display:block}.dashboard-action-card strong{color:var(--vl-text);font-size:14px;line-height:1.3}.dashboard-action-card 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p{color:var(--vl-muted);margin-top:3px;font-size:13px}.dashboard-risk-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;min-width:0;display:grid}.dashboard-risk-card,.dashboard-health-item{--dashboard-card-tone:var(--vl-info);border:1px solid #dbe5ef;border-top:3px solid var(--dashboard-card-tone);text-align:left;background:#fbfdff;border-radius:8px;gap:6px;min-width:0;padding:13px 14px;display:grid}.dashboard-risk-card--accent,.dashboard-health-item--accent{--dashboard-card-tone:var(--vl-accent)}.dashboard-risk-card--warning,.dashboard-health-item--warning{--dashboard-card-tone:#d97706}.dashboard-risk-card--success,.dashboard-health-item--success{--dashboard-card-tone:var(--vl-success)}.dashboard-risk-card--danger,.dashboard-health-item--danger{--dashboard-card-tone:var(--vl-danger)}.dashboard-risk-card--neutral,.dashboard-health-item--neutral{--dashboard-card-tone:#64748b}.dashboard-risk-card strong,.dashboard-health-item strong{color:var(--vl-text);text-overflow:ellipsis;white-space:nowrap;font-size:22px;line-height:1;overflow:hidden}.dashboard-communication-health{background:#f8fbff;border:1px solid #dbe5ef;border-radius:8px;gap:10px;min-width:0;padding:14px;display:grid}.dashboard-communication-health__head{gap:4px;display:grid}.dashboard-communication-health__head strong{color:var(--vl-text);font-size:15px;line-height:1.3}.dashboard-communication-health__items{gap:8px;display:grid}.dashboard-health-item{border-top-width:0;border-left:4px solid var(--dashboard-card-tone);background:#fff}button.dashboard-health-item{cursor:pointer}button.dashboard-health-item:hover{border-color:color-mix(in srgb, var(--dashboard-card-tone) 36%, #dbe5ef);background:color-mix(in srgb, var(--dashboard-card-tone) 6%, white)}.dashboard-empty-state{background:#f8fafc;border:1px dashed #cbd5e1;border-radius:8px;gap:4px;padding:18px;display:grid}.dashboard-empty-state strong{color:var(--vl-text);font-size:14px}.dashboard-empty-state span{color:var(--vl-muted);font-size:13px;line-height:1.45}.dashboard-live-grid{grid-template-columns:minmax(0,1.25fr) minmax(320px,.85fr);align-items:start;gap:14px;display:grid}.dashboard-panel--wide{grid-column:1/-1}.dashboard-panel-head{gap:4px;margin-bottom:12px;display:grid}.dashboard-panel-head h2{color:var(--vl-text);font-size:17px;line-height:1.3}.dashboard-panel-head p{color:var(--vl-muted);margin:0;font-size:13px}.dashboard-ageing-rail{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;display:grid}.dashboard-ageing-step{background:#f9fbfc;border:1px solid #dfe7ef;border-radius:8px;gap:8px;min-width:0;padding:12px;display:grid}.dashboard-ageing-step>span{color:var(--vl-muted);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.dashboard-ageing-step strong{color:var(--vl-text);font-size:26px;line-height:1}.dashboard-ageing-step div,.dashboard-bar>span{background:#e8eef5;border-radius:999px;height:8px;overflow:hidden}.dashboard-ageing-step div span,.dashboard-bar>span span{border-radius:inherit;height:100%;display:block}.dashboard-ageing-step div span{background:linear-gradient(90deg, var(--vl-accent), var(--vl-danger))}.dashboard-bars{gap:12px;display:grid}.dashboard-bar{gap:7px;display:grid}.dashboard-bar>div{justify-content:space-between;align-items:center;gap:10px;min-width:0;display:flex}.dashboard-bar>div>span{color:var(--vl-text);text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.dashboard-bar strong{color:var(--vl-muted);font-size:12px}.dashboard-bar>span span{background:linear-gradient(90deg, var(--vl-info), var(--vl-success))}.dashboard-ticket-list,.dashboard-attention-list{gap:9px;display:grid}.dashboard-ticket-row{background:#fff;border:1px solid #dfe7ef;border-left:4px solid #94a3b8;border-radius:8px;grid-template-columns:minmax(150px,1.3fr) minmax(120px,.85fr) minmax(78px,auto) minmax(96px,auto) minmax(120px,.8fr) minmax(58px,auto) auto;align-items:center;gap:10px;min-width:0;padding:10px 12px;display:grid}.dashboard-ticket-row--accent{border-left-color:var(--vl-accent)}.dashboard-ticket-row--warning{background:#fffaf2;border-left-color:#d97706}.dashboard-ticket-row--danger{border-left-color:var(--vl-danger);background:#fff7f7}.dashboard-ticket-row--success{border-left-color:var(--vl-success)}.dashboard-ticket-row div{gap:3px;min-width:0;display:grid}.dashboard-ticket-row strong,.dashboard-ticket-row span{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.dashboard-ticket-row__main strong,.dashboard-ticket-row__owner strong,.dashboard-ticket-row__due strong{color:var(--vl-text);font-size:13px}.dashboard-ticket-row__main span,.dashboard-ticket-row__owner span,.dashboard-ticket-row__due span,.dashboard-ticket-row__age{color:var(--vl-muted);font-size:12px}.dashboard-ticket-row__age{text-align:right;min-width:0;font-weight:700;display:block}.dashboard-attention-item{--dashboard-attention-tone:var(--vl-info);border:1px solid #dfe7ef;border-left:4px solid var(--dashboard-attention-tone);width:100%;color:var(--vl-text);cursor:pointer;text-align:left;background:#f9fbfc;border-radius:8px;grid-template-columns:minmax(96px,.6fr) minmax(0,1fr) auto;align-items:center;gap:10px;padding:10px 12px;display:grid}.dashboard-attention-item--accent{--dashboard-attention-tone:var(--vl-accent)}.dashboard-attention-item--warning{--dashboard-attention-tone:#d97706}.dashboard-attention-item--danger{--dashboard-attention-tone:var(--vl-danger)}.dashboard-attention-item--success{--dashboard-attention-tone:var(--vl-success)}.dashboard-attention-item--neutral{--dashboard-attention-tone:#64748b}.dashboard-attention-item:hover{background:#f4f7fb;border-color:#c7d4e2}.dashboard-attention-item span,.dashboard-attention-item strong,.dashboard-attention-item small{text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.dashboard-attention-item strong{color:var(--vl-danger)}.dashboard-attention-item small{color:var(--vl-muted);text-align:right}.state-panel{background:var(--vl-main);place-items:center;min-height:100vh;display:grid}.auth-page{background:linear-gradient(90deg, #080a0f0a, transparent 40%), var(--vl-main);place-items:center;min-height:100vh;padding:24px;display:grid}.auth-card{border:1px solid var(--vl-border);background:#fff;border-radius:8px;gap:24px;width:min(100%,430px);padding:26px}.auth-card--wide{width:min(100%,720px)}.auth-brand{border-bottom:1px solid var(--vl-border);padding-bottom:18px}.auth-brand strong{color:var(--vl-text)}.auth-form{width:100%}.form-grid{gap:14px;display:grid}.form-grid--two{grid-template-columns:repeat(auto-fit,minmax(min(100%,240px),1fr))}.form-grid--three{grid-template-columns:repeat(auto-fit,minmax(min(100%,180px),1fr))}.form-grid>*,.form-grid .fui-Field{min-width:0}.admin-tabs{flex-wrap:wrap;gap:8px;display:flex}.admin-grid{grid-template-columns:minmax(280px,390px) minmax(0,1fr);align-items:start;gap:16px;display:grid}.user-admin-grid{grid-template-columns:1fr}.user-admin-grid>.admin-panel:first-child .form-grid{grid-template-columns:repeat(3,minmax(180px,1fr));align-items:end}.user-admin-grid>.admin-panel:first-child .button-row{grid-column:1/-1}.admin-panel{border:1px solid var(--vl-border);background:var(--vl-card);border-radius:8px;padding:18px}.admin-panel--wide{min-width:0}.button-row,.table-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.form-combobox{width:100%}.fui-Field .fui-Input,.fui-Field .fui-Textarea,.fui-Field .fui-Combobox,.fui-Field .fui-SearchBox,.fui-Field .form-combobox{width:100%;min-width:0;max-width:100%}.fui-Field .fui-Input__input,.fui-Field .fui-Textarea__textarea,.fui-Field .fui-Combobox__input{min-width:0}.form-combobox input{min-height:32px}.form-combobox:hover{border-color:#b9c2cf}.table-wrap{width:100%;overflow-x:auto}.master-list-head{justify-content:space-between;align-items:flex-start;gap:14px;margin-bottom:14px;display:flex}.master-list-head p{color:var(--vl-muted);margin-top:4px;font-size:13px}.admin-list-filter-bar{background:#f8fafc;border:1px solid #d9e3ef;border-radius:8px;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));align-items:end;gap:12px;margin-bottom:14px;padding:14px;display:grid}.admin-list-filter-search{grid-column:span 2;min-width:0}.admin-list-filter-actions{align-items:center;min-height:32px;display:flex}.data-grid-shell{background:#fff;border:1px solid #cfd7e3;border-radius:8px;width:100%;position:relative;overflow-x:auto;box-shadow:0 1px 2px #0f172a0a}.master-record-table-shell{background:#f8fafc;border:1px solid #cfd7e3;border-radius:8px;width:100%;position:relative;overflow-x:auto;box-shadow:0 1px 2px #0f172a0a}.master-record-table{border-collapse:separate;border-spacing:0 8px;color:#172033;width:100%;min-width:860px;padding:8px;font-size:13px;line-height:1.35}.master-record-table th{color:#64748b;text-align:left;text-transform:uppercase;padding:0 12px 2px;font-size:11px;font-weight:800}.master-record-table td{vertical-align:middle;background:#fff;border-top:1px solid #dbe5f1;border-bottom:1px solid #dbe5f1;padding:12px}.master-record-table td:first-child{border-left:1px solid #dbe5f1;border-radius:8px 0 0 8px}.master-record-table td:last-child{border-right:1px solid #dbe5f1;border-radius:0 8px 8px 0}.master-record-row:hover td{background:#f8fbff;border-color:#bed5ef;box-shadow:inset 0 1px #ffffffeb}.master-record-row--editing td{background:#fff8eb;border-color:#efc36c}.master-record-row--editing td:first-child{box-shadow:inset 3px 0 0 var(--vl-accent)}.master-record-name{align-items:center;gap:12px;min-width:0;display:flex}.master-record-index{color:#075985;background:#eef7ff;border:1px solid #b9d7f3;border-radius:8px;flex:none;place-items:center;width:34px;height:34px;font-size:12px;font-weight:850;display:grid}.master-record-name strong,.master-record-meta strong{color:#111827;font-size:14px;font-weight:750;display:block}.master-record-name span:not(.master-record-index),.master-record-meta span{color:#64748b;margin-top:3px;font-size:12px;display:block}.master-record-code{color:#475569;background:#f8fafc;border:1px solid #d8e3f0;border-radius:999px;align-items:center;margin-top:7px;padding:3px 7px;font-size:11px;font-weight:800;display:inline-flex}.master-record-meta{gap:2px;display:grid}.master-status-pill{border:1px solid #0000;border-radius:999px;justify-content:center;min-width:74px;padding:4px 9px;font-size:12px;font-weight:850;display:inline-flex}.master-status-pill--active{color:#166534;background:#e9f9ee;border-color:#9fd8af}.master-status-pill--inactive{color:#b42318;background:#fff0ee;border-color:#f3a6a0}.master-record-actions{justify-content:flex-end;display:flex}.user-account-table-shell{background:#f8fafc;border:1px solid #cfd7e3;border-radius:8px;width:100%;position:relative;overflow-x:auto;box-shadow:0 1px 2px #0f172a0a}.user-account-table{border-collapse:separate;border-spacing:0 8px;color:#172033;width:100%;min-width:980px;padding:8px;font-size:13px;line-height:1.35}.user-account-table th{color:#64748b;text-align:left;text-transform:uppercase;padding:0 12px 2px;font-size:11px;font-weight:800}.user-account-table td{vertical-align:middle;background:#fff;border-top:1px solid #dbe5f1;border-bottom:1px solid #dbe5f1;padding:12px}.user-account-table td:first-child{border-left:1px solid #dbe5f1;border-radius:8px 0 0 8px}.user-account-table td:last-child{border-right:1px solid #dbe5f1;border-radius:0 8px 8px 0}.user-account-row:hover td{background:#f8fbff;border-color:#bed5ef;box-shadow:inset 0 1px #ffffffeb}.user-account-row--editing td{background:#fff8eb;border-color:#efc36c}.user-account-row--editing td:first-child{box-shadow:inset 3px 0 0 var(--vl-accent)}.user-profile-cell{align-items:center;gap:12px;min-width:0;display:flex}.user-avatar-token{color:#075985;background:#eef7ff;border:1px solid #b9d7f3;border-radius:8px;flex:none;place-items:center;width:38px;height:38px;font-size:12px;font-weight:850;display:grid}.user-profile-cell strong,.user-scope-stack strong,.user-contact-stack strong{color:#111827;text-overflow:ellipsis;white-space:nowrap;max-width:250px;font-size:14px;font-weight:750;display:block;overflow:hidden}.user-profile-cell span:not(.user-avatar-token),.user-scope-stack span,.user-contact-stack span,.user-role-code{color:#64748b;margin-top:3px;font-size:12px;display:block}.user-id-chip{color:#475569;background:#f8fafc;border:1px solid #d8e3f0;border-radius:999px;align-items:center;margin-top:7px;padding:3px 7px;font-size:11px;font-weight:800;display:inline-flex}.user-role-pill{border:1px solid #0000;border-radius:999px;justify-content:center;min-width:92px;padding:4px 9px;font-size:12px;font-weight:850;display:inline-flex}.user-role-pill--admin{color:#8a4b00;background:#fff8e6;border-color:#f6c76d}.user-role-pill--manager{color:#075985;background:#eef7ff;border-color:#8bc5f8}.user-role-pill--technician{color:#166534;background:#e9f9ee;border-color:#86d39a}.user-role-pill--employee{color:#334155;background:#f8fafc;border-color:#cbd5e1}.user-scope-stack,.user-contact-stack{gap:2px;display:grid}.user-status-pill{border:1px solid #0000;border-radius:999px;justify-content:center;min-width:74px;padding:4px 9px;font-size:12px;font-weight:850;display:inline-flex}.user-status-pill--active{color:#166534;background:#e9f9ee;border-color:#9fd8af}.user-status-pill--inactive{color:#b42318;background:#fff0ee;border-color:#f3a6a0}.user-row-actions{flex-wrap:wrap;justify-content:flex-end;gap:8px;display:flex}.master-data-grid,.ticket-data-grid{--grid-rule:#d9e1ec;--grid-rule-strong:#c5cfdd;--grid-header-bg:#f4f7fb;--grid-row-hover:#f8fbff;color:#111827;min-width:760px;font-size:13px;line-height:1.35}.ticket-data-grid{min-width:1240px}.master-data-grid [role=row],.ticket-data-grid [role=row]{border-bottom:1px solid var(--grid-rule);min-height:56px}.master-data-grid [role=row]:last-child,.ticket-data-grid [role=row]:last-child{border-bottom:0}.master-data-grid [role=columnheader],.master-data-grid [role=gridcell],.ticket-data-grid [role=columnheader],.ticket-data-grid [role=gridcell]{border-right:1px solid var(--grid-rule);min-width:0;padding:10px 12px}.master-data-grid [role=columnheader]:last-child,.master-data-grid [role=gridcell]:last-child,.ticket-data-grid [role=columnheader]:last-child,.ticket-data-grid [role=gridcell]:last-child{border-right:0}.master-data-grid [role=columnheader],.ticket-data-grid [role=columnheader]{border-bottom:1px solid var(--grid-rule-strong);color:#273449;background:linear-gradient(180deg, #f8fafc 0%, var(--grid-header-bg) 100%);text-transform:uppercase;min-height:42px;font-size:12px;font-weight:700}.master-data-grid [role=row]:hover [role=gridcell],.ticket-data-grid [role=row]:hover [role=gridcell]{background:var(--grid-row-hover)}.ticket-data-grid [role=row]:nth-child(2n) [role=gridcell]{background:#fcfdff}.ticket-data-grid [role=row]:hover{box-shadow:inset 3px 0 0 var(--vl-info)}.ticket-data-grid [role=gridcell]{color:#172033;align-items:flex-start}.ticket-data-grid [role=gridcell]:first-child{font-weight:650}.ticket-data-grid [role=gridcell]:last-child .fui-Button{justify-content:flex-start;min-width:74px}.master-data-grid .grid-row--editing [role=gridcell]{box-shadow:inset 3px 0 0 var(--vl-accent);background:#fff8eb}.grid-muted{color:var(--vl-muted);font-size:13px}.grid-state{color:var(--vl-muted);padding:18px;font-size:14px}.ticket-entry-steps{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;display:grid}.ticket-step-pill{--ticket-step-tone:#64748b;--ticket-step-bg:#fff;background:linear-gradient(135deg, var(--ticket-step-bg) 0%, #fff 100%);min-width:0;min-height:64px;box-shadow:inset 3px 0 0 var(--ticket-step-tone), 0 1px 2px #0f172a0a;border:1px solid #d5dbe5;border-radius:8px;grid-template-columns:40px minmax(0,1fr);align-items:center;gap:10px;padding:10px;display:grid}.ticket-step-pill--ready{--ticket-step-tone:var(--vl-success);--ticket-step-bg:#f3fbf5}.ticket-step-pill--needed{--ticket-step-tone:var(--vl-warning);--ticket-step-bg:#fff8ed}.ticket-step-pill--optional{--ticket-step-tone:var(--vl-info);--ticket-step-bg:#f3f7ff}.ticket-step-pill>div{gap:4px;min-width:0;display:grid}.ticket-step-pill__index{border:1px solid color-mix(in srgb, var(--ticket-step-tone) 34%, #fff);width:34px;height:34px;color:var(--ticket-step-tone);background:#fff;border-radius:8px;place-items:center;font-size:12px;font-weight:850;display:grid}.ticket-step-pill span{color:var(--ticket-step-tone);text-overflow:ellipsis;text-transform:uppercase;white-space:nowrap;font-size:11px;font-weight:700;line-height:1.25;overflow:hidden}.ticket-step-pill strong{color:var(--vl-text);text-overflow:ellipsis;white-space:nowrap;font-size:14px;line-height:1.3;overflow:hidden}.ticket-entry-command{background:#fff;border:1px solid #cfd7e3;border-radius:8px;grid-template-columns:minmax(240px,.58fr) minmax(0,1.42fr);align-items:stretch;gap:0;display:grid;overflow:hidden;box-shadow:0 10px 24px #0f172a0f}.ticket-entry-command__title{align-content:center;gap:4px;padding:2px 6px;display:grid}.ticket-entry-command__title span,.ticket-entry-command__metric span{color:#64748b;letter-spacing:0;text-transform:uppercase;font-size:11px;font-weight:800}.ticket-entry-command__title strong{color:#111827;font-size:18px;line-height:1.25}.ticket-entry-command__status{color:#f8fafc;background:linear-gradient(135deg, #b8894833, #2563eb14), var(--vl-sidebar);align-content:center;gap:8px;min-width:0;padding:18px;display:grid}.ticket-entry-command__status--ready{background:linear-gradient(135deg, #16a34a42, #b889481f), var(--vl-sidebar)}.ticket-entry-command__status span{color:#f8d38d;text-transform:uppercase;font-size:11px;font-weight:850}.ticket-entry-command__status strong{overflow-wrap:anywhere;color:#fff;font-size:20px;line-height:1.2}.ticket-entry-command__status small{color:#cbd5e1;font-size:12px;line-height:1.35}.ticket-entry-command__meter{background:#ffffff24;border-radius:999px;height:8px;overflow:hidden}.ticket-entry-command__meter span{border-radius:inherit;background:linear-gradient(90deg, var(--vl-accent), var(--vl-success));height:100%;display:block}.ticket-entry-command__metrics{grid-template-columns:repeat(4,minmax(0,1fr));align-content:center;gap:10px;padding:14px;display:grid}.ticket-entry-command__metric{background:#f8fafc;border:1px solid #e3e9f1;border-left:3px solid #cbd5e1;border-radius:8px;gap:5px;min-width:0;min-height:70px;padding:12px;display:grid}.ticket-entry-command__metric--ready{border-left-color:var(--vl-success);background:#f3fbf5}.ticket-entry-command__metric strong{color:#172033;text-overflow:ellipsis;white-space:nowrap;font-size:13px;line-height:1.3;overflow:hidden}.ticket-submit-result{border:1px solid #bfe6c9;border-left:4px solid var(--vl-success);background:linear-gradient(90deg,#f3fbf5 0%,#fff 68%);border-radius:8px;grid-template-columns:minmax(220px,1.1fr) minmax(0,1.25fr) auto;align-items:center;gap:14px;padding:14px;display:grid;box-shadow:0 10px 22px #16a34a14}.ticket-submit-result__main{gap:5px;min-width:0;display:grid}.ticket-submit-result__main span,.ticket-submit-result__facts span{color:#15803d;letter-spacing:0;text-transform:uppercase;font-size:11px;font-weight:850}.ticket-submit-result__main h2{color:var(--vl-text);margin:0;font-size:22px;line-height:1.2}.ticket-submit-result__main p{color:#475569;font-size:13px;line-height:1.4}.ticket-submit-result__facts{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;min-width:0;display:grid}.ticket-submit-result__facts div{background:#fff;border:1px solid #d9eadf;border-radius:8px;gap:4px;min-width:0;padding:10px;display:grid}.ticket-submit-result__facts strong{color:var(--vl-text);text-overflow:ellipsis;white-space:nowrap;font-size:13px;line-height:1.35;overflow:hidden}.ticket-submit-result__warning{color:#92400e;background:#fff8ed;border:1px solid #f4d6a5;border-radius:8px;grid-column:1/-1;padding:9px 10px;font-size:13px;line-height:1.4}.ticket-submit-result__actions{flex-wrap:wrap;justify-content:flex-end;gap:8px;display:flex}.ticket-required-checklist{background:#fffaf0;border:1px solid #ead6b5;border-radius:8px;grid-template-columns:minmax(210px,.32fr) minmax(0,1fr);align-items:center;gap:12px;padding:12px;display:grid}.ticket-required-checklist>div{gap:4px;min-width:0;display:grid}.ticket-required-checklist>div span{color:#92400e;text-transform:uppercase;font-size:11px;font-weight:850}.ticket-required-checklist>div strong{color:var(--vl-text);font-size:14px;line-height:1.3}.ticket-required-checklist ul{flex-wrap:wrap;gap:7px;min-width:0;margin:0;padding:0;list-style:none;display:flex}.ticket-required-checklist li{color:#92400e;background:#fff;border:1px solid #efd7ad;border-radius:999px;align-items:center;gap:6px;max-width:100%;min-height:30px;padding:5px 9px;font-size:12px;font-weight:750;display:inline-flex}.ticket-required-checklist li svg{flex:none;width:16px;height:16px}.ticket-required-checklist__item--done{color:#166534;background:#f3fbf5;border-color:#bee3c7}.ticket-entry-grid{grid-template-columns:minmax(300px,420px) minmax(0,1fr);align-items:start;gap:16px;display:grid}.ticket-entry-grid--modern{grid-template-columns:minmax(360px,.74fr) minmax(0,1.26fr);gap:18px}.ticket-panel{--ticket-panel-accent:var(--vl-accent);--ticket-panel-head-bg:#fffaf0;background:var(--vl-card);border:1px solid #d5dbe5;border-radius:8px;min-width:0;padding:18px;overflow:hidden;box-shadow:0 1px 2px #1118270a}.ticket-panel--guided{border-color:#cfd7e3}.ticket-panel--customer{--ticket-panel-accent:var(--vl-info);--ticket-panel-head-bg:#eff6ff;position:sticky;top:18px}.ticket-panel--ticket{--ticket-panel-accent:var(--vl-accent);--ticket-panel-head-bg:#fff7e6}.ticket-panel--wide{min-width:0}.ticket-section-head{background:var(--ticket-panel-head-bg);box-shadow:inset 0 3px 0 var(--ticket-panel-accent);border-bottom:1px solid #dde3ec;justify-content:space-between;align-items:flex-start;gap:12px;margin:-18px -18px 16px;padding:14px 18px 13px;display:flex}.ticket-section-head h2{color:var(--vl-text);font-size:17px;font-weight:700;line-height:1.3}.ticket-section-kicker{color:var(--ticket-panel-accent);text-transform:uppercase;margin-bottom:3px;font-size:11px;font-weight:850;display:block}.ticket-section-copy{color:var(--vl-muted);margin-top:4px;font-size:13px;line-height:1.35}.customer-search-row{grid-template-columns:minmax(0,1fr) auto;gap:8px;margin-bottom:12px;display:grid}.customer-search-row--single{grid-template-columns:minmax(0,1fr)}.ticket-customer-lookup{background:linear-gradient(#f7fbff 0%,#fff 100%);border:1px solid #d8e6f7;border-radius:8px;gap:12px;min-width:0;margin-bottom:14px;padding:12px;display:grid}.ticket-customer-lookup .customer-search-row{margin-bottom:0}.ticket-lookup-guide{box-shadow:inset 3px 0 0 var(--vl-info);background:#fff;border:1px solid #cfe0f5;border-radius:8px;gap:4px;padding:10px 11px;display:grid}.ticket-lookup-guide strong{color:var(--vl-text);font-size:13px;line-height:1.3}.ticket-lookup-guide span{color:var(--vl-muted);font-size:12px;line-height:1.4}.suggestion-status{color:var(--vl-muted);margin:-4px 0 10px;font-size:12px}.customer-result-list{gap:6px;margin-bottom:14px;display:grid}.customer-result{border:1px solid var(--vl-border);width:100%;min-height:42px;color:var(--vl-text);text-align:left;cursor:pointer;background:#fff;border-radius:6px;justify-content:space-between;align-items:center;gap:12px;padding:8px 10px;display:flex}.customer-result:hover{background:#f9fafb;border-color:#cbd5e1}.customer-result span{color:var(--vl-muted);font-size:13px}.ticket-customer-context{box-shadow:inset 3px 0 0 var(--vl-info);background:#f8fbff;border:1px solid #cfe0f5;border-radius:8px;gap:10px;padding:12px;display:grid}.ticket-customer-context__head{gap:3px;min-width:0;display:grid}.ticket-customer-context__head span,.ticket-customer-context__grid span{color:var(--vl-muted);font-size:12px}.ticket-customer-context__head strong,.ticket-customer-context__grid strong{min-width:0;color:var(--vl-text);text-overflow:ellipsis;white-space:nowrap;font-size:13px;line-height:1.35;display:block;overflow:hidden}.ticket-customer-context__grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;display:grid}.ticket-customer-context__grid div{min-width:0}.customer-history-panel{border-top:1px solid var(--vl-border);gap:12px;min-width:0;padding:12px 0 0;display:grid}.ticket-customer-manual-card{background:#fff;border:1px solid #e2e8f0;border-radius:8px;gap:12px;min-width:0;padding:12px;display:grid}.ticket-customer-manual-card__head{border-bottom:1px solid #edf1f6;justify-content:space-between;align-items:baseline;gap:12px;min-width:0;padding-bottom:10px;display:flex}.ticket-customer-manual-card__head span{color:var(--vl-muted);text-transform:uppercase;font-size:11px;font-weight:850}.ticket-customer-manual-card__head strong{color:var(--vl-text);text-align:right;text-overflow:ellipsis;white-space:nowrap;font-size:13px;line-height:1.35;overflow:hidden}.ticket-detail-main>.customer-history-panel{border:1px solid var(--vl-border);background:#fff;border-radius:8px;padding:18px}.customer-history-head{justify-content:space-between;align-items:baseline;gap:10px;min-width:0;display:flex}.customer-history-head h3{color:var(--vl-text);margin:0;font-size:14px;font-weight:700;line-height:1.3}.customer-history-head span{color:var(--vl-muted);font-size:12px}.customer-history-metrics{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;display:grid}.customer-history-metrics div{background:#f8fafc;border:1px solid #dfe7ef;border-radius:8px;gap:4px;min-width:0;padding:9px 10px;display:grid}.customer-history-metrics span{color:var(--vl-muted);text-transform:uppercase;font-size:11px;font-weight:700}.customer-history-metrics 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span,.customer-history-item__product,.customer-history-item__branch{color:var(--vl-muted);font-size:12px}.customer-history-item p{color:var(--vl-text);margin:0;font-size:13px;line-height:1.35}.field-suggestion-shell{gap:6px;min-width:0;display:grid}.field-suggestion-list{background:#fff;border:1px solid #d5dbe5;border-radius:8px;max-height:148px;display:grid;overflow:auto;box-shadow:0 8px 18px #1118270f}.field-suggestion{width:100%;min-height:34px;color:var(--vl-text);text-align:left;cursor:pointer;background:#fff;border:0;border-bottom:1px solid #edf1f6;padding:8px 10px;font-size:13px;line-height:1.35}.field-suggestion:last-child{border-bottom:0}.field-suggestion:hover{background:#f8fafc}.ticket-detail-form{gap:14px}.ticket-field-band{background:#fff;border:1px solid #e2e8f0;border-left:4px solid #cbd5e1;border-radius:8px;gap:12px;min-width:0;padding:14px;display:grid}.ticket-field-band--primary{border-left:3px solid var(--vl-info);background:linear-gradient(90deg,#f8fbff 0%,#f8fbff00 72%)}.ticket-field-band--service{border-left-color:var(--vl-info);background:linear-gradient(90deg,#f7fbff 0%,#fff 78%)}.ticket-field-band--product{border-left-color:var(--vl-accent);background:linear-gradient(90deg,#fffaf0 0%,#fff 78%)}.ticket-field-band--assignment{border-left-color:var(--vl-success);background:linear-gradient(90deg,#f5fbf6 0%,#fff 78%)}.ticket-field-band--proof{background:linear-gradient(90deg,#faf7ff 0%,#fff 78%);border-left-color:#7c3aed}.ticket-field-band__head{justify-content:space-between;align-items:baseline;gap:12px;min-width:0;display:flex}.ticket-field-band__head div{gap:3px;min-width:0;display:grid}.ticket-field-band__head span{color:var(--vl-muted);text-transform:uppercase;font-size:11px;font-weight:800}.ticket-field-band__head h3{color:var(--vl-text);margin:0;font-size:15px;font-weight:750;line-height:1.3}.ticket-field-band__head strong{color:#334155;text-align:right;text-overflow:ellipsis;white-space:nowrap;max-width:220px;font-size:12px;font-weight:800;overflow:hidden}.ticket-subsection{border-top:1px solid var(--vl-border);gap:12px;padding-top:14px;display:grid}.ticket-subsection--toggle{align-items:start}.ticket-subsection__head{justify-content:space-between;align-items:baseline;gap:12px;display:flex}.ticket-subsection__head h3{color:var(--vl-text);margin:0;font-size:14px;font-weight:650;line-height:1.3}.ticket-subsection__head span{color:var(--vl-muted);font-size:12px}.ticket-subsection__toggle{width:fit-content}.ticket-actions{justify-content:flex-end;display:flex}.ticket-create-bar{z-index:1;background:#fffffff5;border-top:1px solid #dbe5f1;justify-content:space-between;align-items:center;gap:14px;margin:4px -18px -18px;padding:12px 18px;display:flex;position:sticky;bottom:0;box-shadow:0 -8px 18px 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strong{color:var(--vl-text);font-size:14px}.ticket-file-picker__heading p,.ticket-file-picker__error{margin:0;font-size:12px;line-height:1.45}.ticket-file-picker__heading p{color:var(--vl-muted)}.ticket-file-picker__heading>span{color:var(--vl-text);background:#e8eef9;border-radius:999px;flex:none;padding:3px 8px;font-size:12px;font-weight:700}.ticket-file-picker__actions{flex-wrap:wrap;gap:8px;display:flex}.ticket-file-picker__error{color:var(--vl-danger,#b42318);font-weight:600}.ticket-evidence-shortcut{width:100%;color:var(--vl-text);text-align:left;cursor:pointer;background:#f4f8ff;border:1px solid #9db8e7;border-radius:12px;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:12px;padding:12px 14px;display:grid}.ticket-evidence-shortcut:hover{border-color:var(--vl-info);background:#eaf2ff}.ticket-evidence-shortcut:focus-visible{outline:3px solid color-mix(in srgb, var(--vl-info) 35%, 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#d5dbe5;border-radius:8px;gap:14px;padding:16px 18px 18px;display:grid;container-type:inline-size}.ticket-list-filter-intro,.ticket-saved-view-label{flex-wrap:wrap;align-items:baseline;gap:6px 12px;display:flex}.ticket-list-filter-intro strong,.ticket-saved-view-label strong{color:var(--vl-text);font-size:14px}.ticket-list-filter-intro span,.ticket-saved-view-label span{color:var(--vl-text-muted);font-size:13px}.ticket-list-filter-command-row{border-bottom:1px solid var(--vl-border);grid-template-columns:1fr;align-items:end;gap:12px 16px;padding-bottom:14px;display:grid}.ticket-list-filter-grid{grid-template-columns:1fr;align-items:end;gap:14px 16px;display:grid}.ticket-list-filter-field{min-width:0}.ticket-list-filter-field :where(.fui-Input,.fui-Combobox,.fui-SearchBox){width:100%}.ticket-list-filter-actions,.ticket-status-stack{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.ticket-list-filter-actions{justify-content:flex-start;justify-self:start;gap:10px;width:fit-content;min-width:0;max-width:100%}.raised-ticket-metrics{grid-template-columns:repeat(4,minmax(0,1fr))}.raised-ticket-filter-panel{box-shadow:inset 0 3px #0f766e}.raised-ticket-tabs{border-bottom:1px solid var(--vl-border);grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;padding-bottom:14px;display:grid}.raised-ticket-tab{color:#334155;cursor:pointer;text-align:left;background:#fff;border:1px solid #d5dbe5;border-radius:8px;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:8px;min-width:0;min-height:42px;padding:9px 10px;display:grid}.raised-ticket-tab:hover{background:#f8fbff;border-color:#aebbd0}.raised-ticket-tab:disabled{cursor:wait;opacity:.7}.raised-ticket-tab span{text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:750;overflow:hidden}.raised-ticket-tab strong{color:#0f172a;background:#edf2f7;border-radius:999px;justify-content:center;align-items:center;min-width:26px;height:24px;padding:0 7px;font-size:12px;line-height:1;display:inline-flex}.raised-ticket-tab--active{color:#0f766e;background:#effcf9;border-color:#83c5be;box-shadow:inset 0 3px #0f766e}.raised-ticket-tab--active strong{color:#fff;background:#0f766e}.raised-ticket-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.raised-ticket-board{background:#fff;border:1px solid #cfd7e3;border-radius:8px;overflow:hidden;box-shadow:0 12px 30px #0f172a0f}.raised-ticket-board__head{border-bottom:1px solid var(--vl-border);background:linear-gradient(90deg,#0f766e17,#0000 58%),linear-gradient(#fff,#f8fafc);grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:14px;padding:16px 18px;display:grid}.raised-ticket-board__head h2{color:var(--vl-text);font-size:18px;line-height:1.25}.raised-ticket-board__head p{color:var(--vl-muted);margin-top:4px;font-size:13px;line-height:1.45}.raised-ticket-list{display:grid}.raised-ticket-row{--raised-tone:#64748b;border-bottom:1px solid var(--vl-border);min-width:0;box-shadow:inset 4px 0 0 var(--raised-tone);grid-template-columns:minmax(180px,1.5fr) minmax(170px,1fr) minmax(150px,1fr) minmax(160px,1fr) auto;align-items:center;gap:12px;padding:14px 18px;display:grid}.raised-ticket-row:last-child{border-bottom:0}.raised-ticket-row--danger{--raised-tone:var(--vl-danger);background:#fff7f7}.raised-ticket-row--warning{--raised-tone:#d97706;background:#fffbeb}.raised-ticket-row--success{--raised-tone:var(--vl-success)}.raised-ticket-row--info{--raised-tone:#0f766e}.raised-ticket-row--unseen{--raised-tone:var(--vl-danger);background:linear-gradient(90deg,#dc262614,#0000 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small{color:var(--vl-muted);font-size:12px}.ticket-queue-workbench{background:#fff;border:1px solid #cfd7e3;border-radius:8px;overflow:hidden;box-shadow:0 12px 30px #0f172a0f}.ticket-queue-workbench__head{border-bottom:1px solid var(--vl-border);background:linear-gradient(90deg,#2563eb14,#0000 54%),linear-gradient(#fff,#f8fafc);grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:14px;padding:16px 18px;display:grid}.ticket-queue-title,.ticket-queue-head-actions,.ticket-saved-view-row,.ticket-filter-chip-row,.ticket-density-control,.ticket-state-stack,.ticket-next-actions,.ticket-preview-actions{flex-wrap:wrap;align-items:center;gap:8px;min-width:0;display:flex}.ticket-queue-title h2{color:var(--vl-text);font-size:18px;line-height:1.25}.ticket-queue-workbench__head p,.ticket-queue-toolbar span{color:var(--vl-muted);margin-top:4px;font-size:13px;line-height:1.45}.ticket-queue-head-actions{justify-content:flex-end}.ticket-triage-metrics{background:#fff;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;padding:14px 18px 0;display:grid}.ticket-triage-metric{--triage-tone:#64748b;text-align:left;cursor:pointer;min-width:0;min-height:78px;box-shadow:inset 0 3px 0 var(--triage-tone);background:#fff;border:1px solid #d5dbe5;border-radius:8px;gap:4px;padding:12px;display:grid}.ticket-triage-metric:hover{background:#f8fbff;border-color:#b8c4d4}.ticket-triage-metric:disabled{cursor:wait;opacity:.72}.ticket-triage-metric--unassigned{--triage-tone:var(--vl-warning)}.ticket-triage-metric--delayed{--triage-tone:var(--vl-danger)}.ticket-triage-metric--high{--triage-tone:var(--vl-accent)}.ticket-triage-metric--open{--triage-tone:var(--vl-info)}.ticket-triage-metric span,.ticket-triage-metric small{color:var(--vl-muted);text-overflow:ellipsis;white-space:nowrap;font-size:12px;line-height:1.3;overflow:hidden}.ticket-triage-metric span{color:#334155;font-weight:700}.ticket-triage-metric strong{color:var(--vl-text);font-size:26px;line-height:1}.ticket-command-tabs{background:#fff;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;padding:12px 18px 0;display:grid}.ticket-command-tab{--command-tone:#64748b;border:1px solid #d5dbe5;border-left:4px solid var(--command-tone);color:#334155;text-align:left;cursor:pointer;background:#fff;border-radius:8px;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:3px 8px;min-width:0;min-height:64px;padding:10px 11px;display:grid}.ticket-command-tab:hover{border-color:#b8c4d4;border-left-color:var(--command-tone);background:#f8fbff}.ticket-command-tab:disabled{cursor:wait;opacity:.72}.ticket-command-tab--active{border-color:#0f6cbd;border-left-color:var(--command-tone);background:#f4f9ff;box-shadow:0 8px 18px #0f6cbd24}.ticket-command-tab--new{--command-tone:var(--vl-info)}.ticket-command-tab--unassigned{--command-tone:var(--vl-warning)}.ticket-command-tab--delayed{--command-tone:var(--vl-danger)}.ticket-command-tab--followup{--command-tone:var(--vl-accent)}.ticket-command-tab--resolved{--command-tone:var(--vl-success)}.ticket-command-tab span,.ticket-command-tab small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ticket-command-tab span{color:#334155;font-size:13px;font-weight:750}.ticket-command-tab strong{color:var(--vl-text);font-size:20px;line-height:1}.ticket-command-tab small{color:var(--vl-muted);grid-column:1/-1;font-size:11px;line-height:1.2}.ticket-column-menu{position:relative}.ticket-column-menu__button{min-height:34px;color:var(--vl-text);cursor:pointer;background:#fff;border:1px solid #c5cfdd;border-radius:6px;justify-content:center;align-items:center;padding:0 12px;font-size:13px;font-weight:650;list-style:none;display:inline-flex}.ticket-column-menu__button::-webkit-details-marker{display:none}.ticket-column-menu__panel{z-index:5;background:#fff;border:1px solid #cfd7e3;border-radius:8px;gap:9px;min-width:190px;padding:12px;display:grid;position:absolute;top:calc(100% + 6px);right:0;box-shadow:0 16px 34px #0f172a29}.ticket-column-menu__panel label{color:var(--vl-text);align-items:center;gap:8px;font-size:13px;font-weight:650;display:flex}.ticket-saved-view-row{background:#f8fafc;border-bottom:1px solid #e7edf5;padding:14px 18px 10px;position:relative}.ticket-saved-view-label{background:#f8fafc;padding:12px 18px 0}.ticket-saved-view-row:before{content:"";pointer-events:none;background:#eef3f8;border:1px solid #dbe4f0;border-radius:8px;position:absolute;inset:10px 18px}.ticket-saved-view-button{z-index:1;color:#334155;min-height:32px;box-shadow:none;cursor:pointer;background:0 0;border:1px solid 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span{color:#64748b}.ticket-filter-chip b{color:#64748b;font-size:13px}.ticket-filter-chip--muted{color:var(--vl-muted);border-style:dashed}.ticket-queue-layout{background:#f8fafc;grid-template-columns:minmax(0,1fr);align-items:stretch;gap:14px;padding:14px;display:grid}.ticket-queue-grid-panel{border:1px solid var(--vl-border);background:#fff;border-radius:8px;min-width:0;overflow:hidden}.ticket-queue-toolbar{border-bottom:1px solid var(--vl-border);background:#fff;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:12px 14px;display:flex}.ticket-queue-toolbar strong,.ticket-preview-drawer__head strong,.ticket-preview-section h3{color:var(--vl-text);font-size:14px;line-height:1.3}.ticket-density-control{justify-content:flex-end}.ticket-bulk-command-bar{border-bottom:1px solid var(--vl-border);background:#f8fbff;grid-template-columns:auto minmax(0,1fr) auto;align-items:end;gap:12px;padding:12px 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9px}.ticket-bulk-command-bar__actions{justify-content:flex-end}.ticket-work-table-shell{width:100%;overflow-x:auto}.ticket-work-table{border-collapse:separate;border-spacing:0 8px;color:#172033;width:100%;min-width:1120px;font-size:13px;line-height:1.35}.ticket-work-table th,.ticket-work-table td{text-align:left;vertical-align:top;border-top:1px solid #dde6f0;border-bottom:1px solid #dde6f0;border-right:0;padding:12px 10px}.ticket-work-table th:last-child,.ticket-work-table td:last-child{width:150px}.ticket-work-table th{z-index:1;color:#273449;text-transform:uppercase;background:#eef4fb;border-top:0;font-size:12px;font-weight:750;position:sticky;top:0}.ticket-work-table th:first-child,.ticket-work-table td:first-child{z-index:2;background:#fff;border-left:1px solid #dde6f0;border-radius:8px 0 0 8px;position:sticky;left:0}.ticket-work-table th:first-child{z-index:3;background:#eef4fb}.ticket-work-table th:nth-child(2),.ticket-work-table td:nth-child(2){z-index:2;background:#fff;position:sticky;left:62px;box-shadow:1px 0 #dde6f0}.ticket-work-table th:nth-child(2){z-index:3;background:#eef4fb}.ticket-work-table .ticket-work-table__serial,.ticket-work-table .ticket-work-serial{text-align:center;vertical-align:middle;width:62px;min-width:62px;max-width:62px}.ticket-work-table .ticket-work-serial{color:#53627a;font-variant-numeric:tabular-nums;font-size:12px;font-weight:750}.ticket-work-table th:last-child,.ticket-work-table td:last-child{border-right:1px solid #dde6f0;border-radius:0 8px 8px 0}.ticket-work-row:nth-child(2n) td,.ticket-work-row:nth-child(2n) td:first-child,.ticket-work-row:nth-child(2n) td:nth-child(2){background:#fcfdff}.ticket-work-row:hover td,.ticket-work-row:hover td:first-child,.ticket-work-row:hover td:nth-child(2){background:#f4f9ff}.ticket-work-row--selected td,.ticket-work-row--selected td:first-child,.ticket-work-row--selected td:nth-child(2){background:#edf6ff}.ticket-work-row--checked td,.ticket-work-row--checked td:first-child,.ticket-work-row--checked td:nth-child(2){background:#f0fdf4}.ticket-work-row[data-priority=urgent] td:first-child{box-shadow:inset 4px 0 0 var(--vl-danger)}.ticket-work-row[data-priority=attention] td:first-child{box-shadow:inset 4px 0 0 var(--vl-warning)}.ticket-work-row[data-priority=normal] td:first-child{box-shadow:inset 4px 0 0 var(--vl-info)}.ticket-work-row[data-priority=closed] td:first-child{box-shadow:inset 4px 0 0 var(--vl-success)}.ticket-work-table-shell--compact .ticket-work-table th,.ticket-work-table-shell--compact .ticket-work-table td{padding:7px 9px}.ticket-work-cell{min-width:0}.ticket-clock{gap:4px;min-width:0;display:grid}.ticket-work-cell strong,.ticket-clock strong{color:var(--vl-text);font-size:13px;line-height:1.25}.ticket-work-cell span,.ticket-clock span,.ticket-preview-drawer__head span,.ticket-preview-section p,.ticket-preview-timeline 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